Shipping & Returns

SHIPPING RATES

We currently ship across Canada and the USA.

Our shipping rates are as follows :

  • FREE shipping on orders over 100$ (check the FREE SHIPPING box at checkout)
  • 10$ Flat Fee – Quebec
  • 12$ Flat Fee – Canada
  • 20$ Flat Fee – USA

*A flat fee means that you can order as many items as you want and still get the same flat rate, no matter how big your order is.

ESTIMATED SHIPPING TIME

We will process your order as quickly as we can (usually within 2-3 business days after receipt of payment) and will let you know by email once your package has been sent. Once your order leaves our studio, we’ll send you a tracking number so you can track the progress of your order.

Then, please allow a few days for your order to arrive, due to regular post delays.


CANADA :

All Canadian Orders are mailed via Canada Post – Expedited Parcel :

Quebec : 1-5 business days
Canada (outside of Quebec) : 2-7 business days

USA :

All US orders are mailed via Canada Post – Tracked Packet – USA. Please note that import duties, taxes and charges aren’t included in the product price or shipping costs and are the buyer’s responsibility.

Tracked Packet – United States via Canada Post : 4-8 business days

*If you wish to receive your order faster, please email us at hello(at)thegreenlife.ca, we will send you a quote with the shipping costs according to your needs.

 

INTERNATIONAL SHIPPING

If you live outside of North America and want to buy from the shop, send us an email at hello(at)thegreenlife.ca. Please specify the exact item(s) you’d like to buy, along with your shipping address and we’ll get a shipping quote for you.

LOST OR MISSING PARCELS

Please note that we don’t take responsibility for lost/missing packages that show successful delivery to the order address, arrival at the wrong location due to incorrect delivery address, or those held up due to international customs.

DAMAGED ITEMS

When your purchase leaves us, all items are in perfect condition. However, in the unlikely event that your item(s) arrive damaged, please email us at hello(at)thegreenlife.ca within three days of the arrival your package for instructions. We ask that you include photos of the damaged items and packaging and keep all contents and packaging for insurance claim purposes.

RETURNS

The Green Life wants you to be fully satisfied with your purchase. If, for any reason, you wish to return your item, please email us at hello(at)thegreenlife.ca within 7 days of the reception of your package with your name, contact details, the item to be returned and the order number. Upon receipt of this email, we will send you a return shipping label. You are responsible for returning the item unused, undamaged and in the original packaging with labels (if applicable). Refunds will be processed onto the original method of payment once the package has made its way back to us. Original shipping fees are non-refundable. All discounted items are final sale. *We don’t accept any return requested after the 7-day delay.

PROMOTIONS

Unless otherwise noted, all promotions cannot be combined with any other offers, discounts or promotions and cannot be applied to previous purchases.